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Welcome to another newsletter from PSS-Europe.
As part of my role I am
responsible for new business
development and that means me making the introduction telephone calls.
I am not
particularly cut out for doing the cold calling on potential new
clients. I
have to write down what I want to say and bullet the points I need to
cover. I
get that dry mouth feeling as I dial and feel tongue tied when the call
is
answered. The work has given me a different perspective on calling
potential
customers. I now politely decline if I get a cold call.
So
many companies have Preferred Supplier Lists (PSL) it is
very difficult to get the opportunity to make a good impression. To be
considered for a PSL a supplier generally needs to be of certain size
and that
for PSS-Europe means
new business
development and that is where we came in.
Recently
we placed two candidates having submitted only six
CV’s to a client, I think it would have been three from nine if the job
description hadn’t changed. This makes the process very efficient for
the
client as they only have to review a few CV’s. The first step is the
hardest, once
the customer has tried the service our customer retention is very good.
A
special thank you to SonnetUK (www.sonnetuk.co.uk)
who host the PSS-Europe
website, they increased the amount disk space available at no
additional cost.
The customer service is excellent with queries answered quickly and in
a manner
of personalised customer service.
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Tom - 07789 994994 
