BUSINESS ANALYST

Profile

A business analyst with over ten years of experience, gained in Corporate and Government sectors. She has strong business analysis and delivery management skills and is confident of working and conversing at all levels. She has full project lifecycle experience using standard industry tools and methodologies, including Enhanced Telecom Operations Map [eTOM], I.T Infrastructure Library (I.T.I.L.) and Prince 2 standards.

A team player who is committed and focused and has an ability to think on her feet and outside the box to deliver a solution that aligns business capabilities to the technical capabilities.

Key Skills & Competencies:

Customer/ Stakeholder Mgmt
Process/Procedure Analysis
Requirements Analysis
GAP Analysis
UML/ Use Cases
BPR / Process Design
Project Management
Supplier Management
Business Cases / Specifications
PRINCE2
SIPOC
BPMN
DMAIC
SSADM

Last two assignments

Business Analyst
My role at BP was to define processes, governance and organisation for shared services, I presented options and best practice recommendations that then assisted in the communication and implementation of the proposed shared services. I also confirmed the MOSS functionality to the service line in the context of business requirements and I determined a relevant roadmap to bridge the gap.
This role involved:- * Analyse, design and baseline the processes, governance, roles, responsibilities, organisation, and integration protocols.
* Analyse, design and establish the functional requirements for the technical services for the early adopters of the first MOSS service line, piloting the concepts and generic processes which have been developed for the Services Framework and agreed governance and integration over split of functionality between shared services and the applications, ensuring that the applications are developed and delivered in a timely manner to meet business requirements.
* Assisted in the establishment of the rolling demand plan for the consolidation of the tiered Shared Services Solution.
* Delivered functional requirements for the initial MOSS based early adopters
* Engaged and agreed with stakeholders how the gap between the service and business requirements will be met.

TSA Project: Business Analyst
The TSA (Transitional Services Agreement) project was to establish AOL Broadband as a fully functioning trading entity from AOL Inc. This role required my experience within the ISP/Telecoms industry with my working knowledge of eTom & ITIL.
• The role involved scoping, investigating, evaluating and defining the exact nature of process and systems changes that arose from the implementation of new systems within AOL Broadband. The main system being DiseMP from Martin Dawes.
• Responsible for Revenue Assurance & Marketing ‘end to end' processes. I produced detailed Billing, Cash & Banking, Credit & Collections, AOL BB online portal and the customer facing self-care portal processes to an eTOM level four detail.
• Conducted workshops to establish and map the ‘to be' processes & the impact of system and cultural change.
• Worked with the System Architecture, Revenue Assurance team, Vendors, Testing and other project teams to determine interim and ‘to be' processes. Also documented the Incident Management support processes, which required 3rd party supplier liaisons.
• Provided subject matter expertise through out the software development lifecycle.