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Executive Summary

Delivery focused Prince 2 Project manager, experienced in running multiple complex end to end life cycle projects in Infrastructure, Web/Software Development and Change, combining business management & technical expertise for, multi nationals, retail banks, blue chip, public sector organisations and consultancies both in the UK and internationally.

Business Skills & Short Courses

ACHIEVEMENTS
•  Business Intelligence three part reporting solution delivered across a corporation, enabling real time, strategic, dashboard and compliance reporting.
•  Designed, built and implemented a corporate intranet portal.
•  Delivered 34 projects (26 web based) covering £200K to £35 million budgets spanning durations from 3 sprints to 18 months.
•  Streamlined 40 applications into one system resulting in one coherent manageable process, delivering cost and process benefits to the BBC.
•  £6.8m cost saving through a creative solution.
•  Multi site and multiple team/solution delivery experience gained over the last 20 years delivering solution in country and across boarders through out the world.
•  Managed the planning, development and deployment of a mobile workforce solution for an international telecommunications company.
•  Negotiated & selected alternative vendors for hardware and software solution resulting in £270K net savings.
•  Streamlined delivery lifecycles of 3rd party supplier, improving quality resulting in quicker delivery and reduced defects in first release shaving 12 months off the delivery of the project.
•  Reorganised existing project to stop cost over run of 1.7 million a month and deliver the product in less than 3 months.
•  Delivered two, document management systems and supporting solutions for the MOD and Davis Langdon both with multiple hundreds of users.
•  Delivered online billing and financial selection application using Agile development methodology.

WORK EXPERIENCE

NSPCC Jan 09 – Mar 09 (Based - UK )
Project Manger

Responsibilities : SETTING UP PROGECT GOVENANCE AND PROJECT INITIALTION, DAY TO DAY RUNING OF PROJECT AND PROJECT TEAMS, PRODUCTION OF BUSINESS CASE FOR £2 MILLION MUILTI PROJECT PROGRAMME, TRANSITION PLANNING, STAKEHOLDER Mgmt, COMPLIANCE Mgmt, 3 RD PARTY Mgmt & SELECTION, DR & CONTINUITY PLANNING.

Senior Business director facing role, developing the business case for a £2 million capex/opex based change programme. Managing the benefits gathering staff and working closely with the financial team to define the plan and the related costs covering every department within the NSPCC and mitigation of risks that directly affect the monthly income of £11 million.

The project will replace all financial systems and introduce an new CRM and SFA based system to allow the new definition of business process and greater management of the customer base to increase cross selling and decrease attrition rates.  

Fuller & Sons Nov 08 – Jan 09 (Multi Location based UK role)
Project Manager

Responsibilities : PRODUCT DESIGN & DELIVERY, TRANSITION PLANNING & DELIVERY, SERVICE DELIVERY, ITIL IMPLMNETATION, STAKEHOLDER Mgmt, COMPLIANCE Mgmt, HARDWARE DEFINTION & SELECTION, 3 RD PARTY Mgmt & SELECTION, TESTING & PERFORMANCE TUNING, BAU IMPLMENTATION, DR & CONTINUITY PLANNING, TESTING AND IMPLMENTATION.

Fuller & Sons are specialist and general builders with sites throughout the UK, they have expanded in to the specialist cladding, with this expansion they have reviewed their systems and process and working with the owner I have developed a structured plan for the replacement and refurbish existing systems, this is an ongoing piece of work with many planned phases.

The first phase was a full review and overhaul of the web site, which has led to it growing and splitting it into three areas: residential cladding, commercial cladding and general building. Then replacement of supporting hardware has been completed. The second phase was to develop a number of pricing solutions allowing field staff to accurately price work and allow sales team to produce consistent bids for main and sub contract work.  

Reed PSO Jan 08 – Nov 08 2 renewals (Multi Location UK based role)
Project / Programme Manager (70 / 30 split)

Responsibilities : PROGRAMME DELIVERY, PRODUCT DELIVERY, TRANSITION PLANNING & DELIVERY, SERVICE DELIVERY, ITIL IMPLMNETATION, STAKEHOLDER Mgmt, COMPLIANCE Mgmt, HARDWARE DEFINTION & SELECTION, 3 RD PARTY Mgmt & SELECTION, TESTING & PERFORMANCE TUNING, BAU IMPLMENTATION, DR & CONTINUITY PLANNING, TESTING AND IMPLMENTATION.

Managed multiple projects across many sites in England, Scotland and Northern Ireland whilst controlling junior project managers in the delivery of applications and service to support the mix of programmes run under Agile and Prince 2 project methodologies, due to the varied background Reed used me to run projects which they would normally get in a separate PM for, but due to the short term nature of these I was assigned the projects and delivered everyone in budget and time.

Planned and managed the full implementation of ITIL service desk and service management with change control including configuration management software, defect tracking software and technical portal.

Managed a full audit and re-documentation of all support process and infrastructure including licencing, defined a five-year growth plan. Recruited six new staff to create a new service desk and transitioned the resulting solution and staff to establish a BAU team. Negotiated contracts with a number of outsource companies to support third line and warranty support.  

BBC Jan 06 – Jan 08 5 renewals (Multi site UK and Weekly travel to Israel)
Project Manager / Business Analysis (80 / 20 split)

Responsibilities : PRODUCT DELIVERY, IMPLMENTATION & TRANSITION PLANNING & DELIVERY, SERVICE DELIVERY, ITIL IMPLMNETATION, STAKEHOLDER Mgmt, COMPLIANCE Mgmt, HARDWARE DEFINTION & SELECTION, 3 RD PARTY Mgmt & SELECTION, TESTING & PERFORMANCE TUNING, BAU IMPLMENTATION, DR & CONTINUITY PLANNING, TESTING AND IMPLMENTATION.

Due to the importance and rapid nature of requirements change and criticality of the application (supplies all BBC TV and Radio to air), I would need to do a small amount of BA work, if the requirements where small and less than 4 days in duration, I would complete the requirements myself and obtain sign off from the board in the normal fashion, this allowed me to maintain the delivery schedules rather than going and spending two weeks trying to find a BA for 4 days work.

Managed end-to-end global projects covering; application delivery: document management system; data migration: development; software, web and supporting systems: infrastructure; design, re-designs, upgrades and moves: business transformation and transition. All part of a strategic business critical programme impacting 2000 staff and all aspects of the business. Developed to interface to the SAP financial system rounding the process from channel planning through to procurement and into payment. On average I was running, three or five concurrent projects, utilising tech leads heavily on infrastructure and lead developer on the software projects.

Inherited 2 yr over running corporate wide software development project, re-aligned the main delivery back on track, reassessed time scales and budgets using creative thinking, utilising positive monitoring, process change, teamwork and cross country relationship building.

Managed the relationship between the 3 rd Party software company and the internal BBC companies (BBC TV, BBC Radio, BBC World Wide, UK TV). Management between offshore based primary development company and an internal development teams based in two different locations with the test team in a third location in the UK.

Launched 2 external B2B & B2C and 3 internal web based portals utilising Apache, Web Sphere, HTML, XML, CSS, Flash as delivery tier, Java, Python and PHP as the middle tier and Oracle MySQL as the back end. Development supporting, CMS, import and export capabilities, user authentication, secure payment and secure token based security/access with interfaces into procurement systems (SAP and Oracle Financials) and workflow delivery process.

Worked with MC&A department in definition of web site look and feel to match target audience and to fit into BBC corporation strategic goals and the departmental sponsors to deliver a rich end user experience and strengthen the BBC Brand in target sectors.

Stakeholders were based in UK (London, Belfast, Glasgow) and America (LA and New York) and the main development team was based in Israel, management of meeting and production of risk registers and plans was of the utmost importance due to the once every two months project board meetings.

Stakeholders: BBC, BBC Worldwide, UKTV, SintecMedia, Salamander, IBM, Siemens, Symantec, Reed PSO, OFCOM, Internal web design department.

•  Solutions delivered – Replaced and decommissioned 40 individual applications with one system; implemented the supporting hardware; automated testing; reporting solutions; SLA and ITL support model; transition planning and delivery; DR solution; legacy data migration; business rollout; web portal; interface design, deployment and testing; business process re-engineering; business continuity planning and Oracle upgrades 8 to 10.

LYNX TECHNOLOGY Jan 05 – Jan 06 12 months 3 renewals (Based - UK, Ireland)
Senior Project / Programme Manager / Business Analysis (60/20/10 split)

Responsibilities: PROGRAMME PLANNING & DELIVERY, PROJECT PLANNING & DELIVERY, BUSINESS ANALYSIS TEAM Mgmt, TRANSITION PLANNING & DELIVERY, STAKEHOLDER Mgmt, SOFTWARE DESIGN, TEST Mgmt, HARDWARE DEFINTION & SELECTION, 3 RD PARTY Mgmt AND & SELECTION, ITT & RFI PRODUCTION & RESPONSE Mgmt, PERFORMANCE TUNING, COMPLIANCE Mgmt.

Directed multiple projects', utilising a static pool of staff to cover all projects across the company. Working with the sales team to define the SoW and PID, then estimate costs and time scales through too either taking the project on or assigning to a junior PM.

Designed & built profile, programme and project management tool allowing detailed milestone, financial and resource tracking which is still in use, covering DSMS and Prince 2 as base.

Managed all development and Testing teams at Lynx covering Java and C# /.net and Apache development. Delivering N Tier solutions, client side and client / server based solutions. Utilising BA's and client workshops to define the requirements, correct development methodologies and deployment strategies encompassing testing training and rollout to clients across the UK. Design and deliver of CMS, Document management and MS SharePoint / Workflow solutions.

Worked closely with individual organisations and their marketing teams to define and maintain look and fell consistency with existing marketing campaigns or corporate image.

Stakeholders: Derby County Council, Peak District County Council, Thames Valley County Council, Carbon Trust, MOD, Atkins, Davis Langdon, Iron Mountain, BNFL, Centre Parks, Daimler Benz.

•  Solutions delivered – Programme compliance and resource application linking into proprietary DM application (for Davis Langdon), Carbon assessment and resource booking /reporting application, Web based CRM solution configuration and interfaces (for The Carbon Trust), BI and CRM solution Centre Parks, Internal sales configuration application, Internal project tracking application, Web based client resource based booking application. Multiple document management systems; content management solutions; business process re-engineering; workflow and document management system based off SharePoint; high risk unsupported legacy application replacement; infrastructure green field installs, moves, replacements/upgrades and multiple CRM solutions.

RESPONSA Nov 04 – Jan 05 3 months (Based - UK, Europe)
Solutions & Programme Manager

Responsibilities: PROGRAMME DELIVERY, PROJECT PLANNING & DELIVERY, BUSINESS ANALYSIS, TRANSITION PLANNING & DELIVERY, SERVICE DELIVERY, STAKEHOLDER Mgmt, 3 RD PARTY Mgmt & SELECTION, SOFTWARE DESIGN, TEST Mgmt, DEPLOYMENT PLANNING & DELIVERY.

Reorganised and drove an interactive voice based mobile and fixed line solution for International Telco and Government organisations. Planning all stages of the rollout, and ensuring all external partners delivered ensure efficient deployment.

Development of a mobile tracking and workforce solution allowing telecommunication companies to track staff locations and bridging into the trouble ticketing system lading to a reduction in fault rectification, using a cell tracking back to a lat/long location identification solution over laying a Oracle db utilising special date to overlay and national map and then overlaying staff cell locations to track and plan staff routine and trouble ticketing system.

Java based N Tier application utilising phone (fixed and mobile) or Kiosk based interface into an IVR and VXML solution delivering directory services.

Stakeholders: Chichester council, EIR telecom, Yellow Pages, Sun.

•  Solutions delivered – Automated voice, DTMF and VXML booking application, Kiosk information requesting application, Emergency response application. Remote locations call centre application. Selection of recording studio and voice; automatic voice recognition system solution; process engineered the DTMF and VXML sequencing procedures; Implemented mobile, fixed line (PABX & VOIP), kiosk, and intranet information requesting application; emergency response application; remote locations call centre application; Implemented in Chichester County council and EIR Telecom, Location based tracking and staff overlay solution planning maintenance staff driven off the Voice based tracking solution.

CODA FINANCIALS Feb 04 – Nov 04 10 months, 2 renewals (Based - UK & International) Interim Department Manager & Project Manager

Responsibilities: PROJECT DELIVERY, BUSINESS ANALYSIS MANAGEMENT, PLANNING & Mgmt OF GLOBAL TESTING, STAKEHOLDER Mgmt, HARDWARE DEFINITION & SELECTION, 3 RD PARTY Mgmt.

Reviewed, re-planned and delivered a 3 yr over running master delivery release. Independent review of business analysis teams processes culminating in recommendations, still in use today. Accomplished design and delivery of a SharePoint based project planning and compliance system. Managed the new design and development of a commitment accounting solution module.

Core replacement from C to C++, 2 major releases, Commitment accounts module, BI solution, SharePoint solutions for; Emergency solution, Sarbanes Oxley compliance solution, BASEL II compliance checker and a corporate financial year end portal.

Stakeholders: Coda Board, Coda International, Next, B&Q, Barclays, Lloyds TSB, Man Investments, Centrica.

•  Solutions delivered – Core replacement from C to C++, 2 major releases, Commitment accounts module, BI solution, SharePoint solutions for; Emergency solution, SOX (Sarbanes Oxley) compliance solution, BASEL II compliance checker and a corporate financial year end portal.

SITRA Nov 02 – Feb 04 15 Months, 3 renewals (Based – UK & Europe)
Project Manager & Technical Analysis, Business Analysis

Responsibilities: PROJECT DELIVERY, BUSINESS ANALYSIS, REQUIREMENTS GATHERING, TRANSTION PLANNING, STAKEHOLDER Mgmt, SOFTWARE DESIGN, TEST Mgmt, HARDWARE DEFINTION & SELECTION, 3 RD PARTY Mgmt & SELECTION, COMPLIANCE MANGER.

Investigated and defined feasibility studies of ideas generated from the designers. Day-to-day management of, PMO, Marketing and in-house development / infrastructure teams. Utilised Prince 2 procedures pioneered the production of a working POC and operational applications.

Requirements gathering; design of the call flow and options utilising DTMF and VXML; Development of a GIS based finder and automated calling system: setting up of the office systems; submission of OFCOM licensing; testing hardware.

Stakeholders: Sitra Board

WORK HISTORY

BA and PM Roles:

HITACHI – CENTRICA March 02 – Nov 02 8 Months, 1 renewal (Based – UK – Ireland) SELECTICA Nov 99 – March 02 16 Months, 3 renewals (Based – International) GAMMA PROJECTS (Orange UK and Europe, Vodafone International, Hutchinson 3G – Hong Kong, Click Telecoms Egypt, Safari Telecoms Kenya) July 98 – Nov 99 16 Months, 2 renewals (Based – UK – Middle East)
GODATA Dec 97 – July 98 7 Months, 1 renewal (Based – UK – Asia)
Senior Lecturer – Swindon College Aug 94 Dec 97
Further work history available on request going back to 1978.

Technical Exposure

Business Sectors

3rd Party & Off-shore Management Experience