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A PRINCE2-qualified Senior IT Project / Programme Manager with a proven track record within B2B, B2C, outsourced services, telecoms, retail, technology, consultancy, corporate and commercial market sectors. Strong programme operational leadership and strategic-level project / programme management experience. Results orientated and project-focused, with IT department, infrastructure & systems development skills. Experience of change management, business-aligned IT architecture, strategy definition, technology roadmaps, project delivery, PRINCE2 methods, VPNs, application server technology, web portals, eCommerce, system migration, technology upgrade and technology roll-out within leading-edge environments.
Key Skills, Business Experience & Project Delivery Capabilities
Business Process Change Management
Catalyst, JAD, RAD & Custom Design
Team Management and Development
MS Office, MSD Access, MS Project
Flash, HTML, JAVA, SQL, MySQL
Hardware Infrastructure
IT Networks, LANs, WANs, VPNs
3rd Party Online Applications
Application & Business Processes
Development of eCommerce Applications
3rd Party Contract Management
Sarbanes-Oxley (SOX) Compliance
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PRINCE2 Project Delivery
Stakeholder Relationships
ITIL Best Practice Methods
Visio, XML, dBase IV, Dreamweaver
Windows 2000, NT4, Windows 98
Windows XP, OS/2, DB2 (QMF)
Risk, Issue & Dependency Management
Matrix Management Environments
Service Provider & PC Procurement
Customer Liaison & Account Management
Integration of New Technology
Regulatory Compliance & IT Audit |
Professional Experience & Project Assignments
PROJECT MANAGER: Marks & Spencer |
Jul 2009 to Mar 2010 |
Responsible for all aspects of both business and technical IT project delivery, including leading the deployment of enhanced applications, hardware, infrastructure, online technology and business processes within M&S, supporting expansion
• Deployed MQ series adaptor to address online order capacity issue
• Managed development testing both on-shore and off-shore using three outsource companies
• E-commerce project manager on M&S catalogue project
• Managed interface to Amazon to add pricing data on to parcel labels
PROJECT MANAGER: Telefonica (O2) |
Mar 2009 to Jul 2009 |
Responsible for all aspects of IT project delivery within Operational Support Systems ( OSS ) leading the deployment of monitoring applications and infrastructure.
• Delivered the business case for test bed enhancement to support enterprise application testing
• Managed development of enhancements to bespoke monitoring tool via off shore third party
• Managed the transition of production servers into a new support agreement
• Acted as stakeholder representing OSS on a number O2 projects
PROJECT MANAGER: Vodafone |
Apr 2008 to Jan 2009 |
Responsible for all aspects of IT project delivery, including leading the deployment of enhanced applications, hardware, infrastructure, online technology and business processes within Vodafone, supporting expansion
• Focused on effective project leadership of large IT teams, third parties, stakeholders & IT/IS resources
• Delivered an application upgrade of the coverage viewer on maps.vodafone.co.uk, improving resources
• Led consolidation of mobile browsing traffic information, implementing new application server technology
• Managed connectivity across Vodafone infrastructure (firewall changes) and set-up a VPN to a third party
• Developed the ‘Personal Backup' online application to provide customers with facility to back up their data
• Implemented a new HSDPA Huawei modem to coincide with the Vodafone ‘unlimited usage' price plans
• Operational responsibility for supply-chain of Huawei modems from China , & associated package design
• Led implementation of ‘super bundle' price plan packages, based on the CTR3 price plans for Vodafone
PROJECT MANAGER / BUSINESS ANALYST: HMV (Waterstones) |
Dec 2007 to Apr 2008 |
• Responsible for all aspects of IT project delivery and change management within a leading UK retailer
• Successfully managed implementation of enhanced project methodologies, supporting project delivery
• Managed major changes to waterstones.com website, enabling the sale of eBooks via the website portal
• Implemented a website specifically for loyalty cardholders, offering enhanced sales & customer processes
• Led in-depth investigation into deployment of Google checkout onto the Waterstones.com website portal
• Successfully implemented a process of standard project documentation and gated processes for projects
PROJECT MANAGER: Siemens |
Sep 2007 to Nov 2007 |
• Responsible for leading and managing a portfolio of technical infrastructure projects with Siemens clients
• Appointed as Project Manager to work with major customers and key clients, including BBC and DEFRA
• Managed implementation of Sun servers to support single sign-on for BBC services, including iPlayer
• Led IT separation process for the Office National Statistics & General Records Office, supporting change
• Led infrastructure changes for DEFRA to allow UK to particulate in the Global Emissions trading system
PROJECT MANAGER: Vodafone |
Jul 2004 to Aug 2007 |
• Responsible for managing multiple projects, including supporting proposition delivery and deployment
• Appointed to project delivery role within a matrix management environment, using PRINCE2 methods
• Led the implementation of the first 30+ Vodafone Business in retail stores into PC World retail outlets
• Led an in-depth project review of a Virtual Private Network (VPN) solution to replace PABX functionality
• Implemented processing of area codes to enable geographic number portability between Vodafone & BT
• Supported the OneBill programme as Change Manager, managing change requests on the £16m+ project
PROJECT MANAGER: Masterfoods |
Jun 2003 to June 2004 |
• Responsible for enterprise project delivery, leading both application & business process implementation
• Led the RADAR project, implementing the Hamilton Grant recipe developer software across Masterfoods
• Project-led the integration to SAP, allowing the tracking of recipes from conception through to production
• Implemented business processes and applications at the Kings Lynn plant, supporting business growth
Early Career Includes:
• Project Manager/Business Analyst - Telewest
• Programme Manager - Sitra
• Project Manager – TRL
• Business Analyst – Advancewave
• Project Manager – Selectica UK Ltd
• Project Manager – CIT
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• Project Manager – Comdisco
• Business Process / Programme Manager – Swisscargo
• Business Analyst – CSC
• Project Manager / Business Analyst – Burton Group Plc
• Project Manager / Senior Business Systems Analyst – Safeway Stores Plc |
Qualifications, Accreditations and Professional Development
• PRINCE2 Practitioner Qualified
• Languages: Language skills including German (Social)
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