Service Managment Transformation

Work Location : Slough, UK Rate: £290/day

Role:
•  Ensure Process requirements are delivered by High & Low Level Design
•  Review Performance, Capacity, Change, Event Availability and Reporting requirements and ensure they are delivered by High & low Level design
•  Produce System, Integration & Performance Test Strategy & Plan
•  Produce Business Verification Test Strategy & Plan
•  Produce Support Model including Archiving
•  Review Integration Requirements
•  Produce SMT Tool Strategy and Maintenance design
•  Ensure Service Acceptance and Technical (e.g. DBA) requirements are met
•  Ensure SOx & Security requirements are met

Deliverables:
•  High Level Design document
•  Low Level Design document
•  Support Model documentation
•  Performance, Capacity and Availability Planning Document
•  Change, Capacity, Availability & Event Management Policies, Processes and Procedures for SMT solution
•  Integration design document
•  Reporting design document
•  Test Strategy document
•  Test Plan document
•  Maintenance and upgrade Strategy for SMT solution
•  SOA, SOx & Security compliance documentation

Skills:
ITIL V3 Incident, Problem, Change, Requestand Service level management.

Please ensure that your CV reflects all the relevant experience prior to applying for this opportunity.

Send your CV to Thomas Lewington Mob: 07789 994994 E-mail: thomas@pss-europe.com