Service Managment Transformation

Work Location : Slough, UK Rate: £290/day

Role:
To ensure process requirements are delivered by high & low level design, review performance, capacity, change event availability and reporting requirements and ensure they are delivered.

•  Work proactively with the Service Management Transformation Project team and the Business to proactively gather the necessary information to design and deliver successful process change.
•  Effective and timely analysis of process requirements (including data & tools alignment).
•  Develop and document Use cases to be used for Process Design, Testing & Training
•  Support the delivery of all processes in scope

Deliverables:
•  Process Documentation (Level 1 & 2)
•  Process Operating Procedures & Work Instructions Documentation
•  Use Case Documentation
•  Testing Procedure Documentation

Skills:
ITIL V3 Incident, Problem, Change, Requestand Service level management.
SOx exposure would be beneficial.

Please ensure that your CV reflects all the relevant experience prior to applying for this opportunity.

Send your CV to Thomas Lewington Mob: 07789 994994 E-mail: thomas@pss-europe.com