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Profile
Multilingual Programme and Project Management professional with a wealth of £multi-million project experience in delivering results across an exceptionally wide range of countries, blue chip clients and technical subject areas. University Master's and Graduate degrees, MSP, ITIL and PRINCE2 accredited, bringing a systematic and client-centered approach to even the most challenging and complex of environments. Proven ability to manage diverse third parties and offshore alongside in-house resources is allied to excellence in establishing productive relationships with senior managers, both internally and on the client side. Sees the wider business case and ensures both best value and commercial potential, alongside class-leading programme and project management skills.

Key Skills

• Programme & Project Management: Full programme lifecycle experience, e.g. implementing a web based enterprise solution for Vodafone. Highly effective and experienced across all phases of the project lifecycle. Especially experienced in successfully steering the initial phases, with an exceptional ability to quickly evolve a clear and detailed plan from the initial concept, mapping out the path to reaching the end goals and objectives. Finds the most effective route from A to B, taking into account the strengths and weaknesses of the people on board and those stakeholders outside the immediate vicinity.

• Analysis & Problem Solving: Contributed to Amdocs public CSR strategy. Takes a highly-developed analytical approach to problem solving, grounded in his academic training. Exceptionally capable of appraising situations and problems to identify patterns in high volumes of data, swiftly isolating and working with what is important.

• Communication: Managed teams in multicultural environments over 10 countries. Published CSR report in “Amdocs.com” portal after liaison with Investor Relations. Skilled and effective in interacting with clients, colleagues and a wide range of other stakeholders at all levels, with a talent for identifying and understanding the key messages in any situation and adapting own approach accordingly. Fluent in Portuguese, with effective skills in Spanish and Italian, along with the cultural breadth and instinctive understanding of cultural nuances across multiple nationalities and geographical regions.

• Negotiation: Negotiated multi-million contracts, saved £200K for Vodafone through supplier negotiations. Reduced £10K costs by removing re-work. Uses a range of techniques in reaching clear agreement between diverse parties. Always ensures that clear outcomes are set down and agreed by all parties where possible. Scrupulously takes all points of view into account and consults widely, yet not afraid to take a clear line and drive forward where necessary for the sake of the project or programme.

Career Highlights

2007 – 2009: Senior Consultant, Amdocs Consulting

Key Programmes / Projects:

Programme Manager, Supplier Performance Management, Vodafone

• Personally selected by the Business Development Director to improve Amdocs' performance on this under-performing major programme and so rescue the $multi-million relationship with Vodafone.
• Introduced new Programme Management framework and Status Reporting, successfully engaging with stakeholders across 10 countries and overcoming resistance through positive engagement.
• Developed and made excellent use of the crucial relationship with the Programme Director, taking on board suggestions while making pro-active suggestions for improvements.

Key Achievements

• Secured 10% global performance improvement within a year through introduction of process changes and engaging Amdocs & client stakeholders across 10 countries in the changes.
• Highly praised by the Programme Director – “exceeded expectations in a very short time...always thought what else could be done to gain further improvement”.
• Successfully learned Corporate Social Responsibility; liaised w/ Investor Relations, published report in Amdocs.com; nominated for an award in Vodafone's 2009 Global Supplier Event.
• Increased usage of client internet portal by 10% while reducing £5,000 costs and facilitating improved communication.

Programme/Project Manager, BT Openreach

• Led the rescue of programme involving 300 people overall, reaching urgent agreement with ten 3rd party suppliers (mostly offshore in India ) on an achievable delivery plan.
• Thanked by key BT client for my contribution to this remarkable turnaround.
• Successfully rescued the programme, delivering 29 of 30 OSS/BSS components within deadline.
• Established and ran the ISDN2 product War Room and held daily review meetings to hold all parties to the new delivery schedule and instantly resolve any fresh issues.

PMO Manager, Virgin Media

• Managed the PMO for this £5m business transformation programme under highly pressured circumstances, accountable to 3 senior managers and with no dedicated resources to draw on.
• Ensured strong progress was being made by the 6 Project Managers involved, producing weekly status reports to stakeholders.
• Organised regular project board meetings.

2004 – 2006: Programme Manager, Vodafone Group

• Managed £2m Global Programme, working across the entire lifecycle from concept through procurement to implementation.
• Defined the programme strategy, selected suppliers and defined SLAs.
• Managed c.25 resources, both internal and 3 rd party people, developing the programme for use in over 30 countries.
• Established governance procedures for 600 stakeholders.

Key Achievements

• Achieved cost savings of £200k through RFI/RFQ and SLA negotiations.
• Saved £120K/y by streamlining operations using Clarity project & portfolio management and saving 500 hours per month.
• Exceeded 99% system availability against 95% target through vigilant management of SLAs.

1997 – 2003: Interim Manager / Consultant

• Completed numerous assignments in project management & recovery; compliance; systems development; and PMO.

Key Assignments

• Orange , Thailand : Supported the PMO for this $500m launch of Orange mobile in Thailand ; selected vendors for systems integration work, achieving up to $1m savings.
• Lucent Technologies, Italy: Restored client confidence in this under-performing project by managing both 3 rd parties and customer relations; led a team of 16 experts from 3 rd parties; recovered $2m QA test & systems integration spend; increased efficiency while reducing staff by c.20% by implementing newly efficient procedures.
• Viag Interkom, Germany: Co-ordinated work across development, test and production areas to ensure timely minor and major IT releases.
• AT&T Unisource Group, Netherlands : Managed a major change programme across 5 companies in 4 countries, including Y2K compliance.

1990 – 1997: Telstra / OTC, Australia

1994 – 1997: Customer Project Manager, Banking & Finance

• Managed 15 projects of A$5-10m end-to-end, acting as a single point of contact between Account Teams, Client and Delivery functions.

1990 – 1993: Senior Engineer

• Introduced profitable new services, participated in a global managed network joint venture start-up and managed international projects up to A$1m, delivering over A$10 million benefits.

Qualifications & Training

Languages

Fluent English
Fluent Portuguese
Strong spoken Spanish & Italian
Basic communication in Dutch, French & German

Professional & Vocational Qualifications Highlights

2010: ITIL Managers Certificate in IT Service Management Red Badge v2
2009: ITIL Foundation
2009: PRINCE2 Practitioner
2009: Cambridge Certificate of Proficiency in English – Grade A
2006: MSP Foundation
1995: Executive Certificate in Business Administration
1994: Marketing Practice Certificate

1997: Masters in Management (equivalent to MBA)
University of Technology , Sydney

1989: Bachelor of Industrial Electrical Engineering (Majors in electronics and telecoms)
St Judas University , Sao Paulo

Interests: Italian cooking, languages, hiking, architecture, public speaking.