Profile
A Well-organised and flexible individual, with over 5+ years' experience of working in IT focused environments gaining a great knowledge of key IT systems, Software and ability of understanding key architecture across organisations.

With an ability to quickly grasp the use of new systems and am confident in providing others training sessions on in house specific tools

A very IT literate individual and experienced user of all Microsoft and Apple MAC applications with extensive experience in MS Project and Visio and also an experienced Oracle user.

•  Planning and working with internal departments/resources to achieve results and objectives
•  Highly motivated dynamic individual who is able to take the initiative in new situations and challenges
•  Educated to honors degree level and PRINCE2, possessing a solid understanding of the programme/project lifecycle, management methodologies and business process re-engineering/change management techniques.
•  Client and Customer sensitive, driven by quality, service and performance.
•  Highly experienced in overseas travel and working with customers across multiple cultures
•  A team builder, leader and player, who proactively motivates project team members through personal strengths
•  Over 5+ years experience in key Project Management and IT focused environments
•  An effective communicator at all levels having excellent organisational, management and interpersonal skills.
•  Ability to build and maintain relationships with existing customers and new customers
•  Management of projects to time, cost and quality.
•  Key financial management
•  Key understanding of IT environments
•  Sound business and commercial acumen, with an ability to maximise the advantages for the business in contractual and financial situations.
•  An all round structured individual with a great personality to suit all environments
•  Great determination and self motivation to succeed in all aspects of life

Employment History

Bytemobile is a wide spread mobile internet technology leader organisation across the globe, focused on delivering a full end to end solution for any business environment.
Having over 200 successful deployments of its Unison Services, Bytemobile focuses on delivering the next generation of user experience to wireless network operators.
Working within Professional services across EMEA, the role was highly customer focussed, and required key understanding and demonstration of internal products and customer network architecture. The Project management duties were highly involved in the presales and ongoing management of the customer post successful implementation.

Main duties include;

•  Travelling across the European, Middle East and Asia pacific and working with multiple cultures.
•  Establishing key new business in new market areas within Middle East.
•  Creation, preparation, submission and Presentation to customers of Request for Pricings and request for quotations
•  Creation of Project pricing based on internal resources, risk and travel expenses
•  Management of Multiple projects and programmes across multiple customers
•  Full project finance management e.g. Budget Management of projects and Revenue management
•  Working in a target driven environment and delivering to quarterly and yearly project revenue targets
•  Key inter-departmental experience, working with Legal and Customer support for project delivery
•  Management of full project lifecycle and management of account post deployment
•  Customer engagement during initial, deployment, acceptance and closure phases of the project.
•  Creation and sign off key project documentation, Project Plans, SOWs, Testing & Acceptance Documentation.
•  Management of project Risks and Issus and Change Management
•  Working with Account Managers in pre-sales of Project activities e.g. Kick off meetings, steering group meetings
•  Chairing and hosting internal and key customer facing meetings
•  Preparation and submission of Bill of Materials to customer for additional H/Ware and Software required for deployments
•  Developing relationships with existing customers and building relationships with new customers
•  Key understanding and demonstration of Bytemobile product suite
•  Key understanding and demonstration of Customer architecture and relating to Bytemobile product suite
•  Key understanding and demonstration of WAP1/2, Gateways
•  Working with customer to determine architecture requirements required for BMI Product Suite, Various IP addresses, VLANs required.
•  Understanding of demonstration of key deployment activities required which also needed to be reflected in project plan.
•  Ongoing management of key customers
•  Working and building relationships with key H/Ware suppliers
•  Demonstration and understanding of key H/Ware components, e.g. SUN/IBM/F5/Cisco
•  Demonstration of key understanding of Software required e.g. Solaris/Red Hat
•  Working with solutions engineering for Customer specific requests, understanding of key customer requirements and tailoring of existing product suite to meet customer demands
•  Submission of customer specific requests to third party vendors, e.g. Gemini for a push proxy gateway
•  Management of Project resources, timesheet management, resource costing management and ensuring the budget is always adhered to.
•  Working with Multinational wireless network operators, Vodafone, T-Mobile, PTC, Ericsson, Motorola, Velcom, Mobilkom across the globe
•  Adjusting key understanding or Project lifecycle to suit customers project lifecycle methodologies and processes
•  Working and Utilisation of key internal BMI software and project management tools.

SpinVox is a very fast growing company that has spread its services and capability across the telecoms industry. Being the sole provider of voice to text it has integrated with key carriers e.g. AT&T, Alltel and Vodacom to take the consumer experience to a new level.
Managing key internal projects, customer integrations and reporting into the CTO the role required the ability to manage a variety of technically challenging situations and demonstrate professionalism throughout the project lifecycle within customer facing environments.

Main duties included;

•  Account & Technology management of the sell through and sell on process with new and existing carriers e.g. Cincinnati Bell, SaskTel, BT, Avaya, Alltel, Microsoft, MTV, Blackberry, Swisscom
•  Sole project manager of Product marketing. Managing key product implementations e.g. Blackberry plug in, speak a text and other voice to text products
•  Project Management of key annual telecom trade shows across the globe e.g. MWC, CTIA, WES
•  Key negotiation with third party vendors
•  Understanding and knowledge demonstration of the SpinVox voicemail conversion system and customer architecture, carrier voicemail and SMSC systems
•  Management of projects from project brief to the live environment release.
•  Overseeing project and product stage testing including regression and end to end testing
•  Production of key project management documentation, including deployment plans, project plans, Integration interface specifications.
•  Project management of wide range of projects e.g. retail & carrier based billing solutions, Universal Product Framework to deliver SpinVox products to retail, IVR Message implementation, web based utility tools, Java and Perl SMS Senders
•  Interface between service operations and development
•  Production of weekly account reports and stakeholder programme reports
•  Regular communication with Quality control and providing key information to Service account managers
•  Demonstration of key telecoms used jargon, e.g. CDMA, GSM, SMSC, FTP, SMTTP, HTTP
•  Providing technical solutions to carrier and enterprise based integrations
•  Production of Project requirements
•  Building in of Incident management controls of new capability migrating with Nagios alerting and Deamon tools
•  Management and chairing of key stakeholder and project team meetings, including assignment of key actions and production of minutes.

Vodafone is the worlds leading mobile telecommunications company, with dominating presence across the globe it continues to focus on key mobile products, integrated PC and mobile devices. Vodafone continues to dominate world presence and deliver the Vodafone experience.
Recruited within Project Management the role was very closely based with working and managing cross-domain project teams in ensuring the successful delivery of market driven and impacting new products to time, cost and quality using PRINCE2 methodology.

Main duties included;

•  Management of a cross domain project team e.g. lead architects, system designers, business analysts, test managers and engineers etc.
•  Management of key infrastructure projects and implementation of Hardware and Software projects
•  Project financial reconciliation – Managing, forecasting and receipting CAPEX and OPEX project financials.
•  Demonstration and application of PRINCE2 knowledge throughout project lifecycle and project delivery.
•  Management of project budgets circa £1million
•  Application of Benefits realisation and Dependency Management, Risks & Issues Management
•  Developing and maintaining high level project plans and individual stage plans
•  Resource forecasting across multiple domains
•  Successful Interaction with technical lead designers and domains
•  Demonstration of key technical knowledge on network based systems and servers
•  Domain representation at Project Boards and Stakeholder communication and meetings on a regular basis,
•  Hands on implementation and monitoring of SAT, E2E and Product Acceptance testing
•  Production and correct circulation of key project deliverables
•  Clarification of Project scope amongst Project team members
•  Management of key stakeholder and project team meetings
•  General day-to-day administration and dealing with ad-hoc requests

Work experience - Pre 2002 PreviousRoles Undertaken whilst studying

05/03 – 08/05 Corps of Commissionaires – Client Liaison Officer
02/03 – 05/03 Brantano Ltd – Sales Advisor
06/02 – 02/03 Matalan Ltd – Sales Advisor
07/02 – 09/02 Commensus Ltd – Accounts Administrator

Education, Qualifications & Professional Training

06/2008 Information Technology Infrastructure Library
Passed ITIL version 3 Course

06/2007 Toastmasters International
Success in verbal communication achieved

04/2006 Mindscope
PRINCE2 Accreditation received

09/02–09/05 Kingston University
BA Joint Honours in Business and Politics.

09/00-06/02 Langley College
3 AS Levels achieved in Maths, Law, General Studies/key Skills
2 A Levels achieved in Business Studies and Information Communication Technology

09/96-07/00 Langley Grammar School
11 GCSE's obtained

Personal

Nationality British
Marital Status Single
Car Driver Full valid clean UK license with Pass-Plus Certificate

References & Testimonials
Available upon request